Terms & Conditions

These Terms & Conditions apply to all services provided by Metro Laundrette & Dry Cleaners. By using our services, you agree to the terms outlined below.

1. Wash, Dry & Fold (Service Wash – Including Duvet & Pillow Service)

1. Customers are responsible for sorting laundry before submission. Please prepare items as if washing them yourself.

• Separate colours where required (preferably in different bags).

• Ensure all items are suitable for:

  • Washing

  • Tumble drying (standard drying temperature 60°C unless lower temperature is clearly requested)

• Do not include dry-clean-only or non-tumble-dry items.

• Blankets, duvets, pillows and curtains must be separated and are charged individually as per our price list.

• Check all pockets for pens, tissues and other items.

2. We do not accept claims for missing items from service wash loads. Items are not individually ticketed. CCTV and machine inspections are carried out throughout processing.

3. Service washes are priced per kilogram based on the majority item type in the load (e.g., bedding or towels).

4. Minimum charge: £20.00.

2. Other Services (Dry Cleaning, Shirt Service, Ironing, Alterations & Repairs)

1. Special instructions must be attached to your order during checkout and communicated to staff or the driver.

2. Items without instructions will be cleaned according to care labels and/or our professional judgement.

3. Curtain Cleaning

Cleaning proceeds on the understanding of the following risks:

1. If no manufacturer care label is present, cleaning is at owner’s risk.

2. UV/sun damage may weaken fabric and cause tearing during cleaning.

3. Blackout/vinyl-backed linings may blister or peel (estimated 1 in 10 risk).

4. Shrinkage may occur (typically up to 3%).

5. Stains cannot always be removed.

6. Weak stitching, hems or linings may come undone during cleaning.

4. Suede & Leather

1. Suede and leather garments may contain natural flaws or inherent weaknesses.

2. Colour change or imbalance cannot be guaranteed against.

3. All suede and leather items are sent to a specialist third-party cleaner at owner’s risk.

5. Minimum Order

1. Minimum order value: £20.00.

2. We reserve the right to increase minimum order values due to distance, parking or access factors.

6. Special Instructions

1. Special instructions must be attached during checkout and communicated to staff/driver.

2. Items without instructions will be processed according to care labels and professional judgement.

7. Payment

1. Orders must be fully paid before collection/delivery unless paying cash in-store or on delivery.

2. Orders containing per-kg items default to “Pay in Store/Delivery” for accurate weighing.

3. Phone payments are not accepted.

4. Cheque/BACS/Online Transfers are available to selected business customers only.

5. Overdue accounts may incur interest and removal of discounts.

8. Stains

1. Complete stain removal cannot be guaranteed.

2. We will re-clean items free of charge where appropriate.

3. Original cleaning charges still apply even if stain removal is unsuccessful.

9. Item Trim

1. Buttons, buckles, zips, badges, sequins and trims cannot be guaranteed during cleaning/pressing.

2. Suitability of trims is the manufacturer’s responsibility.

10. Collection & Delivery

1. Free collection & delivery applies to: N2, N3, N12, N20, NW4, NW7, NW9, NW11, HA7, HA8. Surcharges apply elsewhere.

2. Delays may occur due to traffic, re-cleaning, machinery breakdown or hang-dry requirements.

3. Required return dates must be clearly stated at collection.

4. Re-delivery charges may apply if unavailable at agreed time.

5. Unattended collection/delivery is at owner’s risk.

11. Care Labels

1. We strictly follow manufacturer care label instructions.

2. Requests to override care labels must be clearly made before cleaning and are at owner’s risk.

12. Unclaimed Items

Items not collected within 3 months may be donated or disposed of.

13. Prices

Prices may change at any time without notice.

14. Complaints, Loss, Damage & Compensation

1. Compensation limits:

   • Wash, Dry & Fold: up to £100 per 10kg load

   • Other services: up to £250 per item

   • Curtains, leather & suede: up to £500 per item

2. Claims must be reported within 48 hours of collection/delivery.

3. Investigations will be conducted promptly.

4. Lost item compensation is typically processed after 4 weeks.

5. Compensation is based on replacement value minus age/condition (TSA guidelines).

6. We are not liable for consequential losses.

15. General Exclusions

We are not liable for:

• Colour loss, shrinkage or damage where care labels were followed.

• Feather/down filled items.

• Accessories (belts, buckles, buttons, trims, logos, leather details, furs, etc.).

• Damage caused by accessories.

• Ink marks from poly-marking labels.

• Items without cleaning instructions.

• Removal of deliberate creases/crinkle effects.

• Faulty adhesives or interfacing.

• Items unable to withstand industrial laundering or dry cleaning due to wear and tear.

By using our services, you agree to these Terms & Conditions.