1.     Wash, Dry and Fold (Service Wash, including Duvet & Pillow Service)

1.     We do not take responsibility for sorting through soiled laundry prior to washing. Please prepare it as if washing it yourself.

·       If required, separate and sort your colours, preferably into different bags.

·       Check the suitability of all items for;

 

a)    Washing

b)    Tumble drying (at 60c unless you clearly request lower drying temperature)

c)    Do not leave any dry cleaning only or non tumble dry items in your bag!

d)   Blankets, Duvets, Pillows & Curtains should be separated and will be charged separately as per the price list.

·     Check garment pockets etc for pens, tissues etc.

2.     We do not accept claims for any missing items from your service wash Bag/Load – It is not practical or cost effective to individually ticket all of your items therefore we have no record of what is in your bag. However CCTV and thorough inspection of machines throughout processing ensures every sock is returned!

3.     Service washes are priced per kg, dependent on the majority of items, for example a mixed load could consist of clothing items, bed sheets and towels, however if majority of load was bedding or towels, then that price would apply,

4.     Please note the minimum charge is £12.00

2.     Other services (Dry Cleaning, Shirt Service, Ironing, Alteration & Repairs)

 

1.     This should be attached to your order(s) with any relevant information/requirements, this option will be given to you as part of the online checkout process and we also recommend you notify a member of staff and/or our driver.

2.     Items left without any special instructions will be cleaned according to their care labels and/or our professional judgement

 

3.   Curtain Cleaning – We will proceed with cleaning your curtains on the basis that you understand the following risks;

1.     If a manufacturer’s care instructions are not affixed to your curtains, cleaning will be at owner’s risk.

2.     Ultraviolet damage or sun rot may occur when curtains have hung in a window for prolonged periods. The movement in cleaning can damage/tear the weakened material.

3.     Black out/vinyl backed linings – There is a high risk that these linings may blister and peel in the cleaning process. Manufacturers should use materials/linings suitable for dry cleaning but often do not. We estimate 1 in 10 blackout linings will be damaged in dry cleaning.

4.     Shrinkage may occur when cleaning curtains for the first time especially if they are interlined. It can be typically 3%.

5.     Stains cannot always be removed. Water based stains are particularly difficult.

6.     Hems & linings – The curtain dry cleaning process involves movement. We do not accept responsibility for weak stitching coming undone in this movement.

4.      Suede & Leather – We will proceed with cleaning your curtains on the basis that you understand the following risks;

1.   Suede & leather garments are examples of materials that inherent weakness or defects in the material and they are subject to natural flaws

2.   We cannot take responsibility for any colour imbalance or change. Unlike fabrics, all skin garments will age after cleaning

3.   All suede and leathers are given to a third-party skin cleaning specialist who we recommend as a competent service provider, however this is entirely at the owner’s risk.

5.     Minimum Order

 

1.   The minimum order value is £12.00

2.   We reserve the right to increase this subject to factors such as distance, parking, access etc.

  1. Special Instructions-

1.     This should be attached to your order(s) with any relevant information/requirements, this option will also be given to you as part of the online checkout process and we also recommend you notify a member of staff and/or our driver on collection of your order.

2.     Items left without any special instructions will be cleaned according to their care labels and/or our professional judgement

  1. Payment

1.     Orders must be fully paid before collection and/or delivery unless you are paying by cash on delivery or in store.

2.     If any item selected, which is priced per KG, the payment option for entire order, will default to “Pay on delivery/Pay in store”, this then allows the relevant order to be weighed and priced correctly.

3.     We are unable to accept payments by phone

4.     Cheque/BACs/Online Transfers – These are available only to selected business customers.

5.     Overdue accounts – We reserve the right to charge interest and remove any applicable discounts to future cleaning.

  1. Stains

1.     We cannot guarantee the complete removal of stains despite using every trick in the book. Some stains are fixed and cannot be safely removed.

2.     We will re-clean any item free of charge.

3.     The original cleaning charges will still apply even if stain removal has been unsuccessful.

  1. Item trim

1.     Buttons, buckles, zips, poppers, badges, sequins & similar trim cannot be guaranteed in the movement of cleaning and pressing.

2.     It is the manufacturer’s responsibility to ensure that item trim as well as the material is suitable for the care label they have applied to the garment. Damage to these items is normally due to manufacture deficiencies or wear.

  1. Collection/Delivery

1.     Free collection & delivery applies to postcodes N2, N3, N12, N20, NW4, NW7, NW9, NW11, HA7 and HA8, delivery surcharges will apply to other postcodes. 

2.     On occasions delays may occur due to due to factors such as unforeseen traffic, roadworks, item re-cleaning, machinery breakdown, hang dry only etc.

3.     If you must have items back by a certain day you must stipulate that at pick up.

4.     We reserve the right to charge for re-delivery if you fail to be available for the agreed time.

5.     Unattended collection and delivery is strictly at your own risk

11.       Care labels.

1.     The company strictly follows the item care label cleaning instructions as advised by the manufacturer.

2.     You must clearly request before cleaning if you expressly wish us not to follow your item care label instructions. This will be at owner’s risk.

12.       Unclaimed items.

1.     Any items held / not collected for over 3 months will be donated to charity / disposed.

13.       Prices.

1.     Prices may be changed at any time without further notice. We reserve the right to change our product’s prices at any time without further notice.

14.   Complaints, Loss, Damage & Compensation

1.     In the very unlikely event that items are lost or damaged compensation is limited to the following –

1.     Wash, Dry & Fold – up to £100 per 10kg load

2.     Other services – up to £250 per item.

3.     Curtains, leather & suede – up to £500 per item

2.     Items lost or damaged must be reported within 48 hours of delivery/collection.

3.     Metro Laundrette & Dry Cleaners commits to investigate items damaged or missing as quickly as possible and keep you updated throughout this process.

4.     For lost items compensation will normally be paid after 4 weeks from the date the loss was reported.

5.     Fair compensation is based on the replacement value less the age and condition of the item. (We follow the TSA fair compensation guidelines drawn up in conjunction with the association of British Insurers)

6.     Metro Laundrette cannot accept liability for any consequential losses outside of our control. For example, you need a missing suit for an interview and had to buy another before we had sufficient time to find your suit.

15.   General Exclusions

 

1.     We cannot be liable for:

 

a)       Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to

b)       Any feather / down filled item

c)       Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.

d)       Any item which is damaged by any accessory on that item

e)       Any ink marks left behind by our poly-marking label system

f)        Any item that does not show cleaning instructions

g)       Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process

h)       Any item with faulty adhesives or interfacing which leave a mark after cleaning

i)        Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process.

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Mill Hill Broadway

Mon – Sat: 8.00am – 6.00pm

Mill Hill East
Mon – Sun: 7.00am – 7.00pm
N2 | N3 | N12 | N20 | NW4 | NW7 | NW9 | NW11 | HA7 | HA8